Refund Policy
Last Updated: July 18, 2026
This Refund Policy explains how refunds are handled for purchases made through ZentraCV.
1. Payment Processing
All payments for ZentraCV subscriptions are securely processed by Paddle, our Merchant of Record.
Paddle manages payment processing, taxes, invoicing, and refunds where applicable.
2. Subscription Cancellation
You may cancel your subscription at any time.
- • Your subscription remains active until the end of the current billing period.
- • Cancelling prevents future renewals.
- • Cancelling your subscription stops future renewals but does not automatically qualify you for a refund of payments already made.
3. Refund Eligibility
Refund requests are reviewed on a case-by-case basis and may be granted where required by applicable law or under exceptional circumstances.
- • Duplicate charges.
- • Accidental purchases.
- • Billing errors.
- • Technical issues that prevented you from using the service.
4. Non-Refundable Situations
Refunds are generally not provided for:
- • Change of mind.
- • Partial use of a subscription.
- • Failure to cancel before renewal.
- • Violations of our Terms of Service.
5. Requesting a Refund
If you believe you are eligible for a refund, please contact us with:
- • Your account email
- • Transaction or invoice number
- • A description of the issue
6. Contact
For billing or refund questions, contact us at:
support@zentracv.com